Compliments and Complaints

Need to get in touch with us? We're available Monday to Friday 9 - 5pm (closed on Public Holidays).

We welcome feedback

At OEM Audio Ltd, we pride ourselves in providing excellent customer service. We want our customers to be raving about our EV Power products and referring us to others. Your feedback is important to us, so whether you'd like to give a compliment or make a complaint we'd love to hear from you.

Contact Form: Click here 

Phone: Freephone: 0508 6362 8346 Direct dial: 03 365 2666 

In-store: View our address and Google Map here.

After you lodge a complaint

  • We will acknowledge your complaint within 2 working days.
  • We will contact you for more information.
  • We will approach the complaint with an open mind, listen and treat each complainant as an individual and with courtesy and respect.
  • We will try to resolve your complaint quickly.
  • You will receive a written decision, remedies and resolution as soon as practicable.

OEM Audio will use Consumer New Zealand Dispute resolution service.

Public Holidays

Unfortunately Customer Service won't be open on Public Holidays. Your complaint may take an additional day or two to be addressed.

© Copyright 2024. OEM Audio | Site by 1 Group | WDH