Reasons why your EV isn't charging
When you use an EV charging product read the User Manual before you charge your EV/PHEV for the first time.
Checks for your car
Here are some solutions to common issues our customers have:
- Check that the car doesn’t have a charging protocol following the ignition being “turned off”. For example, once the car has powered off there may be a period of waiting before the car will accept a charge.
- Ensure that you plug your cable into the power supply first, then plug the handle into the car.
Ensure that the charging timer in your car is turned off.
Checks for your Charging cable
If you have correctly fitted the cable, check:
- Ensure that the EV Charging cable has a sufficient power supply.
- When plugging in the handle to the power supply or car, push the connector into the socket firmly the whole way.
If your handle won’t release from the car
- Unlock your car or charging port again, before removing the handle. (Even if your car is already unlocked). This should release the handle.
Make sure you push the 16 Amp plug all the way in
Checks for Wall Chargers
- Check if there is an isolation switch and that it is set correctly to allow power to the wall charger.
- Check that you have unlocked the wall charger using the RFID cards supplied.
- Check that the smart wall charger hasn’t been programmed to start at another time.
- Chat with the electrician who installed the wall charger.
- Chat with the car dealer about a potential car battery issue.
Contact us before sending any cable back for assessment. The most common issue tends to be user error and we can help you.
Charging Your Car
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