Returns
PROBLEM WITH YOUR ORDER
If you’re not completely satisfied with your purchase, please reach out to us first. By contacting us directly, we can minimize any delays and may be able to resolve installation issues over the phone.
Did we accidentally send the wrong product, we’ll sort you out – contact us before you return your purchase so that we can talk you through your options.
TROUBLESHOOTING
Technology is rapidly changing which can mean that learning to use a new product is tricky at times. We aim to offer a solution so contact us and we can help you work out the problem
AM RADIO
Drivers looking for clear NZ frequency AM radio should be aware that we are unable to guarantee perfect reception. The reason for this is the number of variables that affect AM reception.
ENVIRONMENT
Protection from the rain
EV Power charging products are designed to be water-resistant. However, where there is persistent rain, the item should be offered some form of protection when in use as these conditions are not covered by its IP 65 or 55 ratings.
When not in use, please ensure the charger is stored in a dry place.
Please contact OEM Audio Ltd for advice. See our information page on IP ratings
WARRANTY
Did your item arrive with a fault? Sometimes this happens, so please contact us, 03 365 2666.
We prioritize safety, and our products should never be opened for any reason. If you’re concerned that your device isn’t functioning properly, please give us a call. Any tampering with the product will void the warranty.
RETURNING PARCELS TO OEM AUDIO LTD
CHANGE OF MIND
If you no longer wish to keep the product, please contact us.
Important:
- Due to hygiene concerns, personal audio items like headphones and earbuds cannot be returned for change-of-mind reasons.
- All approved returns must include documentation detailing the reason for return and customer information.
- Products returned without these details will be sent back without resolution.
- Prepay all shipping charges.
WARRANTY ASSESSMENT
If you mail or ship the product in for warranty assessment, you must:
- Ensure the product is packaged properly.
- Attach a letter detailing the issue.
- Include proof of purchase of the product and the purchase date.
- Include a returns form. You can also download our Returns Form – just click on the button below.
Important:
- Please do not send any products to our PO Box address.
- All extra postage costs incurred in a non-warranty return shall be covered by yourself.